Once your order is confirmed, it's promptly processed to ensure swift delivery. Therefore, changes or cancellations aren't possible. If you've ordered an item you'd like to return, please refer to our return policy for guidance.
CAN I TRACK MY ORDER?
Absolutely! After your order is processed, you'll receive a confirmation email with your order number. Use this number and your email to track your orderhere.
CAN I CHANGE MY ADDRESS AFTER I PLACED MY ORDER?
If you've entered an incorrect address, please email us at Support@rosiescollection.uk as soon as possible. Our customer service team will assist you promptly.
I HAVE ORDERED, BUT DID NOT RECEIVE ANY ORDER CONFIRMATION?
Please check your email's spam or junk folder for a message from Support@rosiescollection.uk If you still can't find it, reach out to us directly.
DO YOU SHIP INTERNATIONALLY?
Yes, we offer free international shipping to bring Rosies Collection to you, wherever you are.
HOW LONG DOES SHIPPING TAKE?
Most orders are fulfilled within 1-4 days. Delivery typically takes 5 to 12 business days, depending on your location.
HOW MUCH DOES SHIPPING COST?
We provide free international shipping on all orders.
RETURNS
WHAT IS YOUR RETURNS AND EXCHANGE POLICY?
If you're not completely in love with your sunglasses, we offer a no-questions-asked 14-day return policy. Please refer to our returns policy for more details.
WHAT IS YOUR REFUND POLICY?
We offer full refunds if you change your mind within 14 days. Items must be returned in their original packaging and show no signs of use or wear. For more information, please read our refund policy.
I RECEIVED THE WRONG SUNGLASSES, WHAT SHOULD I DO?
We're truly sorry for the mix-up. Please contact us at Support@rosiescollection.uk, and we'll resolve the issue promptly.
PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept various payment methods, including Ideal, PayPal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, and Shop Pay.
DO I PAY DUTIES AND TAXES ON MY PRODUCT?
No, all our prices include taxes.
HOW DO THE DISCOUNT CODES WORK?
Discount codes are valid only on rosiescollection.com and can be redeemed within a limited time period. If your code isn't working at checkout, please email us at Support@rosiescollection.uk, and we'll assist you.
